What Communicat-O AgentForce Integration Means for Your Sales Team?
In the digital-first sales environment, speed and context-awareness drive conversion. Prospects don’t wait and they expect faster responses. Sales reps are under a lot of pressure to reply instantly while providing highly personalized and meaningful conversations. But, manually taking care of this level of engagement over multiple platforms, such as WhatsApp, Viber, WeChat, etc., is […]
Salesforce WhatsApp Integration Across Salesforce Clouds
“At Dreamforce 2022, Salesforce and WhatsApp announced a new strategic partnership that will allow Salesforce customers to connect with their customers and build new messaging experiences on WhatsApp.” There was once a time when engaging with customers and maintaining the level of satisfaction was a hurdle. Conventional methods like emails, extended calls, and even longer […]
How to Boost Customer Engagement with AI-Powered Salesforce Chatbot ?
A report[1] by IBM reveals that AI-powered chatbots can lower customer service costs by up to 30%. Another research[2], conducted in 2025, says that around 62% of users prefer using chatbots in place of human agents for regular service tasks, which was 43% in 2020. In case you’ve already been leveraging Salesforce to automate routine […]
How WeChat Integration with Salesforce Supercharges Sales Conversations?
In today’s fast-paced digital landscape, WeChat Integration with Salesforce is revolutionizing how businesses engage with their customers. WeChat, with over 1.38 billion monthly active users as of September 2024, stands as a dominant communication platform, especially in the Asia-Pacific region. Its extensive reach and multifunctionality make it an indispensable tool for businesses aiming to connect […]
How AgentForce AI Agents Transform the Future of Customer Experience?
In the ever-changing customer experience (CX) ecosystem, traditional support tools and traditional chatbots will not cut it. Today’s client base is digitally savvy and expects faster, more personalized responses. Customers do not welcome rigid, scripted responses that lack a human touch — they want a kind of interaction that truly speaks to them and understands […]
Key Features to Look for in a Social Media Engagement Tool
Your social media business accounts receive hundreds and thousands of customer messages every day. They are flooded with all kinds of questions, including product details, sales inquiries, complaints, feedback, and whatnot! However, many businesses take hours to respond to them, and some forget to reply altogether, resulting in missed opportunities. Brands invest an obscene amount […]
How AgentForce Redefines Business Operations in 2025?
“The AI agent revolution is here, just as thrilling as the cloud, social, and mobile revolutions. It’s driving a level of transformation we’ve never seen before.” – Marc Benioff, Chair and CEO of Salesforce For many years, artificial intelligence has been a junior actor, adhering strictly to the script – good but lacking creativity. […]
Top 6 Tips for Personalized Sales Messaging & Better Outreach
Is your sales team sending scores of messages to potential customers, only to get ignored or receive lackluster responses? There could be many reasons behind this, but the most significant is that you still stick to the traditional, one-size-fits-all process. Personalization is key when you are a B2B business. Your cookie-cutter sales pitch or generic […]
Salesforce AgentForce World Tour 2025 – Here’s Why it Matters
Salesforce conferences and events have long served as a window into the technological future, and this year’s expectations are much greater. Salesforce AgentForce World Tour 2025 promises to be a hub of innovation, bringing together global businesses and trailblazers under one roof. The tour will take place in more than 15 locations where industry experts […]
How to Reduce Lead Response Time?
Every second counts during lead generation. Research says that connecting with a lead in the first 60 seconds boosts conversion rates by over 400%. Virtually, leads can be generated from anywhere – social media channels, SMS, emails, chatbots, and more. The minute a lead comes in, the clock starts to tick as prospects are always […]