Imagine receiving a request or query on Zalo at 9p.m. The user asks for pricing details. After three weeks, someone else from the same company contacts your team, reminding
Text messages used to mean plain words on a small screen. That has changed. Rich Communication Services, or RCS, now lets a phone’s default messaging
Text messages used to mean plain words on a small screen. That has changed. Rich Communication Services, or RCS, now lets a phone’s default messaging
A prospect spends twenty minutes in an Intercom chat asking detailed questions about implementation timelines and user limits. The support agent answers well, closes the
A customer messages your Telegram bot at 9 PM asking about a custom quote. The bot answers two questions correctly, then hits a wall. What
A customer asks about pricing, gets a quick answer, and then goes quiet. The lead is still sitting in the CRM, but the conversation has
