3 Tips for Maximizing Modern Conversation Channels to Grow Your Small Business

MUltichannel chat integration with Salesforce

When new-age customers engage with your business or brand, they expect an open, prompt, transparent and real-time communicational channel.   As a small business, it is understandable that you have limited resources and finances to track social media and deploy a highly sophisticated communication system for your customers. The good news is that you can still […]

6 Steps to Build an Effective Social Media Messaging Strategy

Social media Chat for Salesforce

With the beginning of the year 2021, many brands will be looking to take their social media messaging game a notch higher. The key to getting heard on social media lies in engaging customers with an effective communication strategy. A brand’s social media messaging strategy articulates what the brand strives to be and how it […]

Integrating Salesforce with Social Media Profiles

Salesforce with Social Media

GlobalWebIndex’s Social Media Trends 2021 report reveals that 43% of buyers research products online via social networks and 23% of buyers believe that lots of likes and good comments would increase their chance of purchase. These numbers highlight the need for your business to have deeper and continuous engagement with customers on your social media […]