The Rise of Intelligent Conversations: Exploring the Capabilities of Salesforce AI Chatbot
Not so long ago, chatbots were being celebrated as glorified frequently asked questions pages which were mostly static, scripted, and frustratingly limiting. They would handle simple questions but not any for nuance, intent, or context. Customers soon found themselves getting used to suppressing expectations or circumventing bots for human support. Now all that is flushing […]