How to Deploy Agentic AI Across the RCS Messaging CRM to Drive Conversational Sales
A prospect taps “Check Availability” on an RCS card and replies, “Do you have this in blue, and can I get it by Friday?” A basic automation can only send a scripted reply. A properly connected RCS messaging CRM can do more: read the question, pull the customer’s order history and stock status, and […]
How to Build an AI-Ready Customer Record with Intercom & Salesforce CRM Integration
A customer opens a chat in Intercom about a billing question. Two weeks later, they talk to a salesperson about upgrading their plan. The salesperson pulls up Salesforce and sees the account, the deal stage, maybe a note from the last call. What they do not see is the billing conversation, the tone of it, […]