In the fast paced digital world of today instant messaging and personalised communication has become the key to a successful business. In times where customers expect quick replies, it becomes a challenge for the businesses to reach out to the customers individually. Further, managing these conversations solely on Viber, outside the salesforce CRM is a challenge in itself.
This is where businesses often opt for the Salesforce Viber Integration for Bulk Messaging. When companies integrate Viber and salesforce, all the customer conversations are unified in a single inbox and the sales reps get access to the entire customer conversation making it easier to follow through the conversations. With this unified access it becomes easier for the sales reps to identify the set of people with the same persona and bulk messages can be sent to the group instantly.
Moreover, the Viber Salesforce Integration allows you to send personalised messages to 100 contacts at once without any limitations and this allows the sales reps to maintain the momentum of the conversation and keep the customers engaged with what they prefer.
Why is Bulk Messaging a Need for the Businesses of Today?
In times like today where customers prefer instant responses and businesses face constant demand and increasing pressures, it is extremely challenging to meet every client at the right point of time manually via email messages, phone calls, or Viber chats. This not only slows down the business processes but is also very time consuming and more often than not results in business inefficiencies.
A messaging application like Viber has a wider reach and allows the businesses to keep the conversations more interesting and engaging by including GIFs, images, and videos. This helps in building the customer trust and sparks their curiosity in the business, which helps these businesses understand their customers in depth.
Now when Viber is integrated with salesforce, businesses can automate the conversations and send bulk messages more easily and instantly from within the salesforce CRM which saves time in switching chat tabs and reaching out to the customers individually via emails, calls, or chats.
How the Salesforce Viber Integration for Bulk Messaging Works?
When Viber messaging is integrated with salesforce CRM, all the Viber chats and conversations are collated in the CRM which brings a 100% transparency in the communication and business workflows since everyone from lower to higher level has full access to the customer conversations and data. With this, the personalisation happens at scale, data is synchronised, and real-time tracking makes it easier for the companies to target the right set of customers with the right kind of messaging.
Data Synchronisation
Each and every customer detail including contact details, buying preferences, address, and segmentation are synced within salesforce from Viber. This data synchronisation allows the businesses to send messages to the right audience.
Message Automation
With all the data available in salesforce businesses are easily able to design and automate bulk messaging campaigns, select the right customer set from the CRM database, and even schedule the messages in advance.
Personalisation at Scale
Using the dynamic fields in the salesforce CRM, businesses can personalise the messages with customer names, purchase history and location specific offers. This helps the companies to expand their audience base and hit the right pain points with the correct solutions at the correct time.
Tracking and Analytics
Every message that is sent via Viber from salesforce is tracked and provides insights into delivery rates, read receipts, click throughs and conversation rates. This real time tracking and analysis of the customer data helps the businesses reduce errors and get an in-depth understanding of the customer psychology which helps them in creating the future strategies.
Different Use Cases of the Viber Bulk Messaging CRM
The CRM based bulk messaging is simplifying the complex business processes by allowing the businesses to touch base with all their customers without losing any lead and keeping them engaged and loyal towards the company.
The businesses across the industries like real estate, healthcare, finance, and even non-profits are leveraging this Viber messaging platform integration to boost the customer engagement and sales.
Target Specific Marketing Campaigns
The marketing teams can send bulk promotional and seasonal offers, and even direct invitations to the customers through Viber. By using the data available in CRM, campaigns can be segmented to target high value customers and leads or even specific demographics. This helps in ensuring constant engagement, relevancy and impact.
Customer Onboarding
Onboarding new clients and customers is a critical touch point for every business, and the Salesforce Viber Integration for Bulk Messaging ensures that businesses can send welcome messages to all the critical parties at once. Further, the bulk messaging also allows these companies to send tutorial and account verification messages. This speeds up the onboarding processes, ensures professional communication standards, and reduces operational efforts.
Transactional Updates and Alerts
With bulk messaging available in the salesforce CRM companies can easily send order confirmations, payment reminders, shipment updates, or appointment confirmations. This reduces the manual efforts and helps the companies to improve readability and ensure timeliness.
Feedback Collection and Surveys
Getting feedback is the most crucial for any business when it comes to improvement and scalability. Now sending these feedback surveys is not a wise choice for any business and is pretty time consuming if they start sending out the form one by one. Therefore, the Viber bulk messaging within salesforce CRM is essential.
The businesses use this feature to send automated survey links to the customers and can easily keep track of all the forms in a single CRM platform.
Why Choose the Viber and Salesforce Bulk Messaging CRM Platform?
Apart from the unified communication inbox and target specific messaging, businesses prefer this salesforce integration for viber messaging due to its easy to use interface, accurate AI predictability, and mobile ready application.
This helps the businesses communicate on the go without any interruptions and ensure a seamless and effortless customer journey.
AI Powered Messaging Assistance
The AI guide within the salesforce CRM helps the businesses predict the next best action and allows them to make quick decisions and turn every prediction to an actionable plan. The AI assistant will analyse every customer interaction from current to past and accordingly suggest what works best for the audience. This saves time in manual analysis and sales reps can act on it immediately without even a millisecond delay.
Mobile Ready Solutions
In modern times where businesses are operating on instant messaging and mobile, a mobile ready application with a friendly user interface becomes a must have. With the mobile application for viber and salesforce bulk messaging, the sales reps do not have to miss any customer query and instant notifications make it even easier. The sales reps can communicate on the go and operate from anywhere in case of unavailability.
Unified Conversations
With the unified conversation inbox and communication channel the entire customer history is recorded within the CRM and when the integration happens the past conversations are automatically transferred. This transparency comes in handy when the coordinating agent is unavailable or has left the organisation. The next agent will have full context and can start the conversation exactly where it was left.
Further, with the management access available the approval cycles automatically shorten and the businesses and teams can maintain cordial and smooth internal workflows.
Conclusion
In times where businesses are shifting towards instant messaging and dealing with multiple clients on a daily basis, the Salesforce Viber Integration for Bulk Messaging is a time and life saviour. Businesses can reach out to a wider range of customers, send verification, confirmation messages to multiple leads at once, and maintain data transparency.
This bulk messaging becomes a crucial factor in the business success and keeps the customers engaged. The business uses the real time data for impact strategies and maintains scalability in the long run.
FAQs
How do I send a message to multiple contacts in Viber?
Forward multiple messages to multiple recipients by right clicking any message, selecting forward, and choosing the recipients you’d like to send your messages to.
How to send bulk messages on Viber?
To configure bulk messaging in Viber for business, you need to register in the app through the communications aggregator. Then, you will get verified and choose an alphanumeric Sender ID. A verified business account gets a blue tick next to its name so that its customers know it’s real and legit.
What is Salesforce Viber integration for bulk messaging?
Salesforce Viber integration connects the Viber messaging platform directly with Salesforce CRM, allowing businesses to send and manage bulk messages from a single system. All customer conversations are stored within Salesforce, enabling better visibility, automation, and personalised engagement at scale.
Why do businesses need bulk messaging today?
With customers expecting instant responses, manually replying to individual messages through emails, calls, or Viber chats becomes inefficient. Bulk messaging helps businesses communicate with large audiences instantly, reduce response delays, maintain engagement, and improve operational efficiency without increasing manpower.
Why should businesses choose Salesforce Viber integration over manual messaging?
Manual messaging is time-consuming, error-prone, and difficult to scale. Salesforce Viber integration automates communication, centralises data, improves response time, and enables smarter decision-making, making it a strategic solution for long-term business growth.
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