Trusted by clients across the globe, the platform unifies every conversation, keeps the customer interaction intact, and eliminates all the data silos within minutes, effortlessly.
The unified messaging platform has revolutionised how business teams view and connect with their clients. Whether you get enquiries on WhatsApp, Viber, Zalo, Telegram, Intercom, Instagram, LINE, SMS, RCS, WeChat, or WeCom – Communicat-O is the one stop solution. The platform is committed to reducing all business inefficiencies and enabling smooth workflows.
When the social media data is available on a single Salesforce platform, it not only allows for a better view of the customer interactions but also allows the agents to maintain transparency in the systems. This means that when the conversation is shifted from one stage to another or from one agent to another, the agent can continue the conversation from the last point, eliminating repeat questions.
Your business may be dealing with customers on various platforms, but replying to them on different platforms is no more required. Simply respond to them in Salesforce and the reply will reach them on the primary application.
One simple integration to solve all the multiple tabs and customer handling problems. Communicat-O seamlessly integrates all of your messaging applications including WhatsApp, Viber, Zalo, Telegram, Intercom, Instagram, LINE, SMS, RCS, WeChat, or WeCom in Salesforce CRM.
With the unlimited power of Salesforce each customer’s data is meticulously recorded. From first interaction to the last closure, the automated logging system makes up for all the manual efforts and significantly reduces errors or missed leads.
Your sales reps need not worry about missing a lead anymore. This AI enabled unified platform, Communicat-O, carefully captures all the leads from all the platforms a business is using. Your teams are pinged with instant notification alerts to talk to the lead on an immediate basis, therefore leading to no missed opportunities.
The power of this omni-channel messaging tool remains unmatched. The customers are not spammed with repeated questions because the agent at hand is fully aware of the customers’ history and the query resolution status. This makes the follow-up process effortless and ensures almost 80% faster closure rates.
Your sales team coordinates directly within the Salesforce platform instead of manual coordination. This allows for transparent workflows and also enables your sales teams to remain consistent with the communication while ensuring smooth handoffs.
By maintaining a centralised repository of the custom data and interactions it becomes easy for the agents to gather which leads need immediate attention and which can be held for a little longer. This helps businesses prioritise hot leads and accelerate the sales pipelines.
Bring all your customer interactions in a single space with an integrated CRM system. Eliminate all fragmented data, duplicate entries, and gain complete visibility into every lead with missing opportunities.
Manage every SMS, WhatsApp, RCS, Intercom, and social media chat from a single shared inbox. No need to switch tabs, just seamless communication across channels in one powerful dashboard.
Respond to your customers by leveraging automation in real-time. Enable smart responses and let your team engage with the leads at the right time leading to accelerated sales and deal closures without delays.
Allow your teams to deliver rich, context-aware conversations. Personalise every message, tailor every recommendation using past interaction data. Make every customer feel valued and understood.
Boost your communications, engage customers, boost sales, and receive leads automatically through WhatsApp Salesforce Integration. You will have the ability to send personalized messages, follow-up automatically, and capture all customer interactions in one place. Sales representatives will also be able to send bulk messages in the form of promotions or any other notifications.
When there is smooth integration between the WeChat messaging app and salesforce business units, such as marketing and sales departments, tracking the entire customer experience can be done from a single location. The process can be achieved through relationship nurturing and turning every inquiry into a lead via the salesforce integration. Tracking can help managers oversee all business operations and reduce communication time.
Dealing with multiple SMS through fewer members of the sales team is no easy task. But thanks to Communicat-O, with its single inbox, and automation technology, you can now get your hands off other important tasks without any trouble. Our AI-powered assistance can do the talking for you. Welcome to the world of automation, which brings humanity to each message.
Communicate without any hassle with AI automation technology, no delayed replies, no lost opportunities. Have all your customer engagements under one roof and communicate with them efficiently. Set up reminders for follow-ups and create campaigns that get results. Analyse everything in real time and understand your customer’s behavior better, then send messages or offers that appeal to their requirements.
Responding to customer calls can become a difficult task when done by your sales team. However, with Communicat-O, WhatsApp calling becomes streamlined and efficient via an advanced interface, automated routing, and other intelligent features. Allow AI technology to perform routine activities as your team deals with high-level calls.
It is not always easy to manage Facebook Messenger conversations. Thanks to Communicat-O, all your team members will be able to handle multiple threads at once, without any effort. The application allows to automate responses, so no customer is left waiting for a reply.
Communicating with customers is a crucial part of running a business. With the help of Communicat-O, all of your conversations will be gathered into one inbox. Moreover, with the assistance of AI, answering questions will not be a hard task anymore.
Rich communication services are essential for efficient interaction with customers in modern business. Using Communicat-O, one can easily automate and manage RCS in a way that has never been easier. A unified inbox will allow your team to work on messages effectively and efficiently. AI will make sure that all responses are delivered timely, interactively, and individually.
Collaboration with customers and teams within WeCom can be complicated sometimes. Communicat-O makes it easier for you with its unique inbox and automation features, ensuring seamless communication without any mess. Leave it to AI to make every communication more efficient.
Engaging in Telegram channel activity might not always appear easy to you. However, with the help of Communicat-O's cutting-edge technology, your communication process will get simplified through AI support. All of your actions will become automated, simplifying everything for you. Having a single inbox will make things much easier for you.
Interacting with customers through LINE may turn out to be rather difficult. But Communicat-O solves the problem for you with its efficient inbox management solutions and automated activities. Let AI make your conversations with customers smoother.
Messages through direct messaging on Instagram grow in numbers pretty quickly. For this reason, you need to use Communicat-O’s new approach that will automate all of your conversations. Your messages are sorted and managed from the same inbox for easier handling. AI support helps to respond more quickly while making sure that each discussion is engaging at the same time.
Communication through Viber may prove difficult owing to the high volume of messages that could be exchanged. That’s why we’ve created Communicat-O to make sure everything is done automatically for you. A unified inbox allows everyone on the team to see and reply to each message without missing anything. Smart messaging routes all communications to the correct personnel in good time.
Managing customer chats on KakaoTalk may become complicated too. Communicat-O makes this process simple with its efficient chat management features and AI-based automation, guaranteeing smooth and exciting conversations. Be in control of all your conversations using chat tracking and advanced message management powered by AI. With Communicat-O, never overlook a valuable lead or forget to send follow-ups.
The platform is committed to reducing all business inefficiencies and enabling smooth workflows. When the social media data is available on a single Salesforce platform, it not only allows for a better view of the customer interactions but also allows the agents to maintain transparency in the systems.
With Communicat-O all customer interactions and data are collected in one place – Salesforce, which means getting rid of fragmented information, duplicates, and full visibility.
Communicat-O supports integration with WhatsApp, Viber, Zalo, Telegram, Intercom, Instagram, LINE, SMS, RCS, WeChat, and WeCom platforms into a unified panel.
Yes, an agent replies to the customer from a unified panel inside Salesforce, and the reply is sent to the customer on the chosen messaging platform.
Automatic logging collects all customer interactions from the beginning until the end of the conversation, therefore, there is no need to worry about errors and lost leads.
