Meet the Communicat-O Team in Melbourne
Agentforce World Tour Melbourne is set to be a landmark event for Salesforce community in Australia and Communicat-O will be right at the heart of it.
Saurabh Gupta and Aartie Saxena will be attending the event to share how Communicat-O is transforming the way businesses manage customer conversations inside Salesforce. Join us in Melbourne to explore what Communicat-O can do for your business, see the platform in action, and discover how seamless Salesforce communication directly impacts your bottom line.
Alongside teams in Communicat-O, Agentforce qualifies leads, answers routine queries, sends follow-ups, and escalates complex cases automatically. Sales and support operations keep running around the clock without disruptions
Every conversation, every channel, one inbox. Your sales, support, and marketing teams get full visibility, can assign chats, add internal notes, and collaborate in real time all inside Salesforce. Nothing gets missed. Nothing gets duplicated.
Send personalised bulk messages across WhatsApp, SMS, RCS, and more directly from Salesforce. Target the right segments, schedule sends, and let Agentforce handle incoming responses automatically. Every broadcast tracked, every reply captured.
Build, save and reuse approved templates across every channel. Each message is dynamically personalised using Salesforce data fields so outreach feels individual even at scale. Less time typing, more time closing
Every message, every channel, interaction, stored inside Salesforce. Agents walk into every conversation with full context past queries, purchase history, and sentiment so customers never have to repeat themselves again. Ever.
WhatsApp is where your customers already are and now it is fully inside your Salesforce CRM. With Communicat-O’s you can send personalized messages, automate follow-ups, run bulk broadcast campaigns, make WhatsApp calls and capture the entire customer journey without leaving Salesforce. Whether a 1:1 conversation or a large-scale outreach, everything is tracked.
Being the next generation of SMS, it is richer, smarter, & built for the way customers engage today. With Communicat-O, you can send branded messages with images, buttons, carousels, and quick replies, all directly from Salesforce. Agentforce triggers intelligent RCS flows based on customer behaviour by automatically sending the right message at the right moment.
Your customers are already talking about your brand on Instagram & Communicat-O brings those conversations into Salesforce. Manage Instagram DMs, story replies, and customer queries from a single unified dashboard. Agentforce steps in to handle routine enquiries automatically, escalating to a human agent only when it matters. No missed messages, no lost leads, no switching between apps.
Facebook Messenger remains one of the highest-volume customer communication channels globally and Communicat-O puts it fully inside Salesforce. Send personalized messages, run automated follow-up sequences, manage support conversations, and track every interaction against the right contact record. Agentforce handles routine queries around the clock, so your team wakes up to qualified conversations, not an unanswered inbox.
It is no longer just a content platform but a place where buying decisions happen. Communicat-O connects TikTok directly into your Salesforce, so your team responds to customer enquiries, captures leads, and manages conversations without breaking their workflow. Pair it with Agentforce to automate responses and qualify prospects instantly, turning engagement into a real pipeline.
Telegram is a growing channel for business interactions and Communicat-O makes it effortless to manage inside Salesforce. Access full conversation histories, track every response, route chats to the right team members, and engage customers from a single unified dashboard. No more context switching, no more missed messages, and no disappointed customers.
Agentforce World Tour Melbourne 2026 is a Salesforce event focusing on agentic AI and digital transformation, showcasing how AI agents can reshape business operations and customer engagement. It brings together Salesforce experts, partners, and customers to share insights, live demos, and practical applications of AI-driven solutions.
The event will be held on 17 June 2026 at the Melbourne Convention & Exhibition Centre (MCEC). Entry is completely free, all you need to do is register in advance.
Agentic AI refers to autonomous AI assistants, often called digital workers that can perform tasks, interact with systems, and support workflows across enterprise operations independently. Salesforce research shows that agent adoption is expected to grow by 450% over the next two years, making it one of the most significant shifts in how businesses will operate and serve customers.
The Communicat-O team will be showcasing live demos of how our platform brings WhatsApp, Instagram, Telegram, SMS, and more, all inside your Salesforce CRM. Come meet us, ask your questions, and see first-hand how smarter communication directly impacts your business results.
