Manage every conversation, create leads from incoming chats, and use automation to provide round the clock service with communicat-O and Agentic AI.
Struggling with scattered data, chats, and leads? Let the Viber CRM integration empower your conversation model. Customer data, chat history, and lead status – everything in one place. Real-time analytics and dashboards that enable personalised messaging. Everything with just one integration model.
Let your teams access every conversation including incoming and past interactions from a single window. Your sales teams and management teams get clear visibility, and every workflow becomes smoother.
Get real-time access to customer views, interaction patterns, and buying patterns. This gives you access to fully AI-created dashboards helping you analyse which customers are genuine and which aren’t.
Trigger every workflow and approval request in just an instant. With instant notifications, every team member is clearly aware of the workflow stage and approval status. Your teams need not spend days following up on the approval status.
No more delayed follow-ups and no more missed messages. With AI-backed performance your sales reps get notified instantly. So your team replies to every conversation in an instant without delaying it by even a single second.
Struggling with scattered data, chats, and leads? Let the Viber CRM integration empower your conversation model. Customer data, chat history, and lead status – everything in one place. Real-time analytics and dashboards that enable personalised messaging. Everything with just one integration model.
No need to struggle with a reply anymore. Agentic AI does it for you. Easily send thoughtful responses tailored to the customer query and responses within minutes. The AI does the prep work for your sales reps and lets them move the conversation with ease.
AI analysis helps you understand what the customer wants. Your sales reps create templates that align with your audience and can be saved for further engagement. It lets every campaign feel personalised and a direct attempt to engage with your users
Tired of sending individual Viber messages? No more. With Communicat-O’ Viber and Agentic AI integration, teams can send bulk messages to the right target audience, all from within the integrated Viber CRM. Built for personalised messaging and zero lead leakage.
Track performance for every campaign built to engage your Viber clients. Get performance insights, examine KPIs, and understand what works best. This Agentic AI approach in Viber lets you make smarter business decisions much faster. Teams never miss an opportunity.
With the help of the preferred Viber channel that your customers use, you have the chance to engage with them in a direct way. Give fast replies, start important conversations, and make your customers happy simultaneously.
When you incorporate Viber with a CRM, then you will be able to include some personalised data in your message. Make sure that you provide timely updates, which will definitely prove useful for closing a deal.
Maintain engagement among your agents during the Viber chat on the unified CRM platform. Save time from switching between apps, so that your team gets the chance to work efficiently.
Transform each conversation on Viber into data that you can utilise. Understand the trends and preferences of your customers in order to improve your services or sales processes.
Personalise your Communicat-O in whatever way suits your business. Use it seamlessly in your existing process flows, start some brand new flows and adapt your messages as you like.
For the People on the Receiving End of the Conversation, Here’s How it’s Different
With all relevant CRM data immediately visible alongside the Viber chat, your support team never has to ask the customer to be put on hold or wait as information gets looked up. It's right there. Customers can tell when a business can get their question answered straightaway and without errors; it instills a trust that is difficult to replicate otherwise.
While many businesses don't fully realize the value of this aspect of Communicat-O, it's incredibly important. If the customer needs to give details again regarding what they've ordered before, or the problem they faced before, or the agreement you came to previously, you've created yet another point of inefficiency and frustration.
AI deals with Viber chats outside the working hours by providing precise responses to queries, not just sending out a generic “We will contact you” text. By accessing live CRM data, accurate and personalized answers can be provided to customers at 11 PM on a Saturday evening. This is just attentiveness from a customer’s perspective; for companies, it is efficient use of infrastructure.
Who would want to receive something unrelated to their state of interest? The key to getting customers engaged is to ensure that Communicat-O connects the broadcasts made via Viber with CRM segments so that people receive content that is indeed relevant to them; a follow-up after purchase, an offer during their buying cycle, a personalized touch that is not automated but thoughtful.
Viber Integration is an app that brings all your Viber interactions into your CRM. It enables companies to control their customers’ interactions, leads, customer details, and other processes within one system.
Integration builds a messaging infrastructure where users can view all their messages received via Viber along with other customer information.
The customers will get their requests answered quickly, will receive personalized communication, correct information, and relevant broadcasts without any unnecessary delays.
Sure thing. The integration gives businesses an opportunity to use their CRM data and send highly relevant broadcasts to their audiences depending on their interests, behavior, and current stage in the lifecycle.
Communicat-O brings together Viber Messaging and your native CRM, automated workflows, analytics, and even Agentic AI technology in one package.
