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AI-Powered Omnichannel for Salesforce (mAI)

Unlock Faster, Sharper Salesforce Communication with mAI

mAI automates communication, generates smart responses, and keeps every customer interaction fast, accurate, and personalized.

mAI Powered Omnichannel - Communicat-O

mAI​‍​‌‍​‍‌​‍​‌‍​‍‌ is the game-changer in every Salesforce interaction through the use of intelligent automation. Right away, it understands the customer’s needs and intentions. Within a few seconds, it comes up with an accurate and highly customized response. The mAI powered omnichannel technology is committed to removing any inefficiencies from your communication flow. It also helps in removing those monotonous tasks that your team has been doing regularly.

 

Moreover, mAI helps to increase customer engagement through all the available communication channels. If mAI can be on the other end of the call, you will never have to wait for the reply because it instantly replies. It also leads customers to the solutions they are seeking by giving them the right pieces of information at the right time. Since it is very active in keeping conversations going, it is the main reason why it is able to increase conversions. Your collaboration with mAI and Salesforce will result in better communication, higher engagement and increased sales.

Communicat-O mAI Powered Omnichannel
give you the power to

Handle conversations with customers of any volume inside Salesforce by means of intelligent and instant replies.

You get rid of app switching, drastically cutting down your reply time.

AI omnichannel CRM Salesforce - Communicat-O

Generative AI Messaging Engine

In a matter of seconds, mAI comes up with human-like responses. It takes into consideration the context, the tone and the intent.

Multi-Model Intelligence

mAI is associated with the best AI-engines. This is how it gets strong not only in being accurate but also highly informative in responses.

Omni-Channel Communication Power

mAI is very adaptable to any changes as it is capable of working with any chat platform and with all of them at the same time. mAI is there to respond.

Smart Intent & Sentiment Detection

In a few seconds, mAI is capable of figuring out what the customer wants. It guides the teams to respond with the clarity of information and empathy that the customers deserve.

Automated Follow-Ups & Reminders

mAI powered omnichannel takes the initiative to follow-up with customers. It reminds leads, sends messages to customers, and starts new conversations with people.

AI-Driven Workflow Actions

With mAI, you are not only quick, but also accurate in moving your workflows forward like activating tasks, sending alerts, and triggering actions.

Personalized Response Suggestions

mAI even automatically converts the tone and style of the writing. mAI makes it easier for a team to be consistent and also maintain their brand.

Conversation Routing & Priority Alerts

Upon approaching the situation of finding out right away the messages that are of a higher priority for you, mAI is the one that comes to your rescue.

Why‍‌‍‍‌‍‌‍‍‌ Your Salesforce Runs Better with
mAI + Communicat-O

Convert Every Conversation Into CRM-Ready Data

You Respond Faster Across Every Channel

mAI and Communicat-O are a perfect match for delivering instant replies to WhatsApp, Telegram, WeCom, or any other connected channel.

You​‍​‌‍​‍‌​‍​‌‍​‍‌ Automate Repetitive Work Effortlessly

You​‍​‌‍​‍‌​‍​‌‍​‍‌ Automate Repetitive Work Effortlessly

mAI is handling all your routine messages, follow-ups, and reminders in Salesforce. It is the automation which is taking care of the workflow.

You Keep Every Lead Warm and Engaged

You Keep Every Lead Warm and Engaged

mAI powered omnichannel sends on-time nudges and intelligent follow-up messages. The percentage of silent leads decreases, and thus, the chances of conversion enhance for you at every stage.

Assist Your Team with AI-Powered Suggestions

You Increase Accuracy with Multi-Model Intelligence

You receive more accurate answers, have deeper insights, and are more confident in your decision-making with mAI.

You Create Personalized Conversations

You Create Personalized Conversations

mAI can look at behavior, history, and mood of the customers. It can create messages that are relevant, human, and of high quality every time.

Unified Conversations

You Reduce App Switching and Stay Focused

Communicat-O unifies all the conversations into one place in Salesforce. You do WhatsApp, Telegram, and all other channels from one spot.

Start Conversations Instantly

You Move Deals Faster with Smarter Workflows

mAI brings in the productivity tools such as tasks, alerts, and other actions that the work procedures trigger.

Smarter Workflows

You Strengthen Team Productivity Instantly

mAI ensures that the teams are on the same page and also that they maintain consistency in their dialogues.

Insight-Backed Communication

You Provide 24/7 Support Without Additional Staff

mAI is there to take care of after-hours queries. The AI component responds immediately, helps with conversations, and customer loyalty maintenance.

You Help to Increase Customer Satisfaction in a Natural Way

Customers get quick, accurate, and helpful replies every time. Customers can trust more easily and thus stronger relationships are built.

With Communicat-O, you get the
additional advantages of:

Automate Conversations Across Every Channel

Automate Conversations Across Every Channel

Communicat-O with mAI is able to automate chats on such avenues as WhatsApp, Telegram, WeCom, and, to be brief, any other mediums.

Set Up a WeCom Digital Store Fast

Generate Smart Replies Inside Salesforce

A mAI in Communicat-O is the invisible hand that drafts the most relevant and accurate responses to the customers’ queries.

Convert Every Conversation Into CRM-Ready Data

Convert Every Conversation Into CRM-Ready Data

Communicat-O implements mAI to get the details from conversations and to log them directly into Salesforce.

Assist Your Team with AI-Powered Suggestions

Assist Your Team with AI-Powered Suggestions

Communicat-O uses mAI to guide your team with recommended actions, quick-reply options, and conversation insights. You boost productivity and reduce response delays.

AI powered omnichannel Salesforce - Communicat-O

The‍‌‍‍‌‍‌‍‍‌ Communicat-O Advantage:
Features That Speed Up Your Workflow

mAI-Powered Auto Responses

Communicat-O is mAI-powered to deliver instant, accurate, and customized responses to all the inquiries received from various channels. As you put less effort, you are able to handle more conversations and at the same you keep communication consistent all the time.

Unified Multi-Channel Messaging

The management of chats from WhatsApp, Telegram, SMS, and email as well as that of other platforms is done by you through a single Salesforce interface. You do not switch channels plus stay every conversation organized.

Intelligent Workflow Automation

The problem of repetitive tasks such as follow-ups, reminders, lead nurturing, and communication can be solved by you through automation. By running predictable workflows you are able to increase the speed of your team and decrease the amount of manual work.

Deep Salesforce Integration

This means that you bring together chats, leads, and notes as well as activities with Salesforce on a real-time basis. Being CSR ready, accurate for reporting, your CRM is kept clean and updated through this interaction.

Smart Conversation Insights

By using mAI, Communicat-O goes through the text to comprehend it, find the main idea, notice the chances, and even identify the most urgent cases. What you do is to execute those decisions quicker and you do not ever overlook important signals.

AI-Assisted Message Drafting

By the aid of mAI powered omnichannel, you prepare the good quality of reply, templates, and campaign messages. Your writing becomes faster and you are able to keep a brand voice in every interaction.

Start Your Free Trial Now!

Communicat-O mAI must be your choice if you want to raise the level of your communication via Salesforce. Just go ahead with your first trial and witness momentarily how AI-powered messaging revolutionizes your work.

FAQs about Communicat-O and mAI Powered Omnichannel

In short, mAI is a smart generative-AI assistant located in Communicat-O. By itself, it automates replies, drafts messages, analyzes conversations, and increases team productivity right from Salesforce.

Basically, mAI powered omnichannel is employed by Communicat-O to instantly generate responses and suggest reply options to facilitate communication. Besides that, it also helps in routine questions, automation-triggering and standardizing chats in different channels such as WhatsApp and Telegram across several multi-channels without any human intervention.

 

No. Communicat-O conducts the most challenging work so your team can do AI-driven communication with complex workflows.

Indeed. mAI performs all tasks in all channels that are combined, which means it can be done via WhatsApp, SMS, Telegram, WeCom, or on other platforms. In this way, conversations remain as efficient and as fast as ever.

Definitely. There is a 14-day free trial that you can take advantage of. During the period you are free to browse all mAI powered omnichannel capabilities, execute real dialogues, and feel the change that mAI brings to your Salesforce communication ​‍​‌‍​‍‌​‍​‌‍​‍‌instantly.

FAQ

Unlock the Power of Unified Messaging!

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