Last Updated: February 2, 2026
This Master Agreement (“Agreement”) governs the use of Communicat-O, its applications, services, and related offerings (“Services”) provided by Manras Technologies Pvt. Ltd. (“Communicat-O”, “we”, “our”, or “us”).
By accessing or using Communicat-O, you (“Customer”, “you”, or “your”) agree to be bound by this Agreement.
This Agreement applies to:
All subscriptions, trials, demos, and paid usage of Communicat-O
Any Order Forms, Statements of Work, or pricing plans agreed between Communicat-O and the Customer
All messaging, automation, analytics, AI, and integration services offered by Communicat-O
In case of conflict, the Order Form shall prevail over this Agreement.
Communicat-O is a CRM messaging and automation platform that enables businesses to:
Send and receive messages across supported channels (including but not limited to WhatsApp, SMS, RCS, Facebook Messenger, Instagram, WeChat, WeCom, Zalo, Viber, Telegram, LINE, and other supported platforms)
Manage omnichannel conversations from a unified workspace
Automate workflows, notifications, and customer interactions
Leverage AI-powered features for productivity and insights
Sync customer communication data with CRM systems
Service availability may vary by region, channel provider, and regulatory requirements.
You must provide accurate, complete, and current information while creating an account.
You are responsible for maintaining the confidentiality of login credentials.
You are solely responsible for all activities performed under your account.
You must ensure all usage complies with applicable laws, regulations, and messaging platform policies.
You agree not to use Communicat-O for:
Spam, unsolicited, or unlawful messaging
Fraudulent, misleading, or deceptive communications
Sending prohibited, harmful, or abusive content
Violating third-party platform policies or local regulations
Infringing intellectual property or privacy rights
Communicat-O reserves the right to suspend or terminate access for violations.
Customer Data remains the property of the Customer at all times.
Communicat-O does not claim ownership of customer messages or CRM data.
Data is processed solely to provide the Services.
Communicat-O does not store message content permanently unless required for service delivery, compliance, or troubleshooting.
We follow industry-standard security practices and comply with applicable data protection laws.
For more details, please refer to our Privacy Policy.
Communicat-O:
Uses secure infrastructure and encrypted data transmission
Does not sell or misuse customer data
Aligns with commonly accepted security and compliance standards
Relies on official APIs and authorized integrations where applicable
Customers remain responsible for their own internal compliance obligations.
AI features (including mAI) are designed to assist productivity, not replace human decision-making.
Output generated by AI should be reviewed before external communication.
Communicat-O does not guarantee accuracy, outcomes, or business results from AI usage.
Fees are as defined in the applicable Order Form or pricing plan.
All fees are exclusive of applicable taxes unless stated otherwise.
Late payments may result in service suspension.
Usage-based charges (messages, sessions, API usage) may apply.
This Agreement begins on the Effective Date and continues until terminated.
Either party may terminate as per the agreed notice period in the Order Form.
Communicat-O may suspend or terminate access for non-payment or policy violations.
Upon termination, access to Services will be disabled as per policy.
Communicat-O strives for high service availability but does not guarantee uninterrupted access.
Scheduled maintenance may occur with prior notice where feasible.
Support is provided based on the subscribed plan.
Communicat-O retains all rights to its platform, software, trademarks, and documentation.
This Agreement grants you a limited, non-exclusive, non-transferable right to use the Services.
You may not copy, modify, reverse engineer, or resell the platform.
Communicat-O integrates with third-party platforms and channel providers.
We are not responsible for:
Downtime or changes in third-party services
Policy changes imposed by messaging platforms
Costs or limitations set by external providers
To the maximum extent permitted by law:
Communicat-O shall not be liable for indirect, incidental, or consequential damages
Total liability shall not exceed the fees paid by the Customer in the preceding 12 months
You agree to indemnify and hold Communicat-O harmless against claims arising from:
Your misuse of the Services
Violation of laws or platform policies
Content sent through the platform
This Agreement shall be governed by the laws of India.
Courts located in [Your City, India] shall have exclusive jurisdiction.
Communicat-O may update this Agreement from time to time.
Material changes will be communicated via website or email.
Continued use of the Services constitutes acceptance of the updated terms.
For questions regarding this Agreement, please contact:
📧 Email: team@communicat-o.com
🌐 Website: https://www.communicat-o.com