"Communicat-o understands our requirements better than the majority of the tools that we've had the chance to work with. From day one, they did not appear to be selling us a platform, they appeared to be selling customer service solutions to genuine problems. WhatsApp messaging Salesforce, auto-follow-ups, and easier collection of customer information completely transformed the way our agents operate. We responded to customer queries quicker, service requests handling was effortless, and our interactions were more substantial. Communicat-o is part of the way we grow."

“The most immediate impact has been on patient experience. Appointments and agent interactions are now hassle-free. Staff engagement has improved, and teams are able to focus more on actual patient care. Earlier, much of their time was spent on system-related tasks, now the system handles those automatically, allowing caregivers to be more present for patients”