6 Steps to Build an Effective Social Media Messaging Strategy
With the beginning of the year 2021, many brands will be looking to take their social media messaging game a notch higher. The key to
March 26, 2021
Menu
Never Miss a Message
with Communicat-O
A Powerful Business Communication and Integrated
Social Media Management Tool For Salesforce CRM
Communicat-O
Multichannel Tool for Salesforce CRM
Communicat-O is a Multichannel Messaging tool for your Salesforce CRM that integrates all content (messages, comments, support requests, chat, etc.) from across multiple text messaging and social media platforms in one unified platform. Powered by a shared inbox, your teams can engage with customers, partners and contractors in a hassle-free and efficient manner. There is no need for multiple devices/ multiple employees to manage communication or track different public-facing profiles. This is a big boon for marketers, Salesforce CRM executives and service executives who need to keep track of multiple profiles, platforms and chat tools.
Multiple profiles and plateforms on a Single UI
.
Never miss a message
.
Amplify a single brand voice
.
Reduce time on back and forth
.
Improve decision-making
.
Enhance Responsiveness
.
You can enhance employee productivity 7X times, handle 10X more customer cases with minimal wait times, attract 6X more prospects and boost your revenues by closing 40% more deals.
Powered Packed Features
for your Organization
Unified UI for Social Media Connect
Enable customers to communicate on any channel of their choosing with our Salesforce Social Media Chat Tool. With the integration and support capabilities of Communicat-O, read messages from all platforms in one cohesive platform.
Flexibility and Cost-Effectiveness
Communicat-O offers you the flexibility to choose any vendor platform for SMS as the package does not mandatorily include SMS costs. Save time, money and hassle costs in integration
Single Bulk SMS
Leverage the impressive 98% opening rate of text messaging for targeting and lead engagement with Communicat-O. Effortlessly execute single/ bulk SMS/MMS text messaging with a personal touch.
Shared Inbox
Break information siloes and empower your sales executives with critical information and insights through the Shared Inbox. Ensure faster decision making, expedited customer service and upselling.
Easy Integrations with other Business Apps
Communicat-O can be integrated with business apps across industries in a hassle-free and cost-effective manner. Accelerate your business outcomes by seamlessly leveraging all your existing contacts and custom fields.
Managing Team Performance Effectively
Gain invaluable insights into the performance of your sales executives and campaign results. Leveraging these insights to enhance your team’s productivity and performance by making strategic decisions faster.
Seamless Integration with Salesforce
Communicat-O integrates seamlessly with Salesforce CRM, enabling all content such as support requests, chat, comments and so on to pile up at the Communication Centre.
Better Engage Customers Across Social Media Messaging Platform for Salesforce
Communicat-O is an integrated Salesforce Social Media Messaging Tool. Your customers’ time and hassle costs are minimized as they do not have to install new apps to interact with you. They can choose any social media platform they are comfortable with to engage with your brand.
You gain full visibility into voluminous customer data from multiple siloed sources minus the drudgery. With the help of 360-degree conversation history and other powerful insights, you can deliver personalized experiences to customers. Communicat-O empowers you to maximize responsiveness and show your customers you care, thereby, accelerating business outcomes.
Only Integrated Social Media Engagement Tool for Salesforce That works on Mobile
What sets Communicat-O from the other products in the market is that it is the only Integrated Salesforce Social Media Engagement Tool that works seamlessly on mobile. Through live chat integration with Salesforce, your teams can engage with customers on mobile on-the-go. They can quickly and effectively respond to queries and complaints without having to log into different social media accounts or devices.
Communicat-O empowers
you to:
- Offer reliable customer services
- Focus on the conversation, not tech
- Leverage AI to automate manual drudgery
- Deepen the customer profiles and boost sales
Offer reliable customer services
Combined with the power of automation and AI, Communicat-O enables you to ensure reliable and round-the-clock customer service. With the automation of repetitive responses and the availability of quick reply templates for contextual responses, you can handle large volumes of lead conversations effortlessly. No communication is missed. You also increase your responsiveness and minimize wait times for customers.
Focus on the conversation, not tech
A robust native of Salesforce, Communicat-O integrates automatically in Salesforce Classic, Lightning and Salesforce 1. Integrating seamlessly at the architectural level, it drives complexity out of Salesforce SMS. Migration is as simple as a few clicks and has a minimal learning curve. The versatile and straightforward UI design ensures ease of use and access. Right from day 1, you can focus on conversations rather than the technology!
Leverage AI to automate manual drudgery
Communicat-O offers path-breaking automation features that make your business process efficient and effective. All manual drudgery and repetitive work like manual data entry, answering common queries and so much more can be automated. Automated worklists, reminders, contextual reply templates, etc. enable you to handle large volumes of conversations without eroding productivity. With Communicat-O, you can focus on your core activities be it – closing deals, lead engagement, customer service and so on.
Deepen the customer profiles and boost sales
Communicat-O empowers you to deepen customer profiles by equipping you with Salesforce Social Media listening and insights that matter. The dashboards and reports offer business-critical insights that enable you to personalize and tailor communications. The custom lists feature enables you to closely monitor priority customers and hot prospects who need an extra touch of personalization. With Communicat-O, you can develop a strategic edge and boost your sales.
Start your Free Trial now
Leverage the power of text messaging to elevate productivity, win customer loyalty and boost sales. Try Communicat-O.
Tailored Solutions
for varied industries
Communicat-O is a powerful Salesforce Social Media Messaging Tool that has been developed to meet the needs of different industries and business sizes.
We deliver tailored social media connect and business communication solutions for the specific requirements of your industry.
- Finance
- Education
- Product Sales
- Hring
- Wellness
- Real Estate
Finance
Seamlessly communicate with clients anywhere, anytime. Scheduling appointments with, collecting critical information on and sending reminders to clients has never been easier.
Education
Craft text messages that work to digitally recruit students. Automate student applications. Effortlessly send campus announcements, event reminders and so much more.
Product Sales
Track and engage voluminous leads effectively. Build deeper customer profiles. Accelerate your sales conversations and increase your responsiveness to close deals faster.
Hring
Expedite the hiring process with quick candidate filtering, pre-qualification of candidates and placement of the right fits. Engage candidates with personalized conversations.
Wellness
Share wellness tips, schedule/ reschedule appointments with patients and elevate communication quality with zero hassles. Reach more customers through well-crafted promotions.
Real Estate
Craft effective messages for home buyers. Build deep buyer profiles. Automate daily inquiries, scheduling, reminders, property alerts and feedback collection.
- Finance
- Education
- Product Sales
- Hring
- Wellness
- Real Estate
Finance
Seamlessly communicate with clients anywhere, anytime. Scheduling appointments with, collecting critical information on and sending reminders to clients has never been easier.
Education
Craft text messages that work to digitally recruit students. Automate student applications. Effortlessly send campus announcements, event reminders and so much more.
Product Sales
Track and engage voluminous leads effectively. Build deeper customer profiles. Accelerate your sales conversations and increase your responsiveness to close deals faster.
Hring
Expedite the hiring process with quick candidate filtering, pre-qualification of candidates and placement of the right fits. Engage candidates with personalized conversations.
Wellness
Share wellness tips, schedule/ reschedule appointments with patients and elevate communication quality with zero hassles. Reach more customers through well-crafted promotions.
Real Estate
Craft effective messages for home buyers. Build deep buyer profiles. Automate daily inquiries, scheduling, reminders, property alerts and feedback collection.
Pricing that supports your team
as it grows
Unlimited Users
Unlimited Users
Provider Supported
| Whatsapp SMS, Facebook Messenger, Kik, WeChat, Twitter, Telegram, Line, Intercom | Any 2 | Any 4 | All |
| Mobile Ready |
|
|
|
| Multiple Channel routes with same provider |
|
|
|
Package for Messaging
| Send & Receive SMS/MMS,Message Conversation (Standard & Custom Object) |
|
|
|
| Clickable Message Configurations |
|
|
|
| Create/Edit Templates & Cross-Object Templates |
|
|
|
| Alerts & Notification (Email, Chatter, Browser Notification, Utility Bar) |
|
|
|
| Supports Platform,Community, Sales, Service and Marketing Cloud |
|
|
|
Communication
| Message Alerts in Utility Bar & Sidebar |
|
|
|
| Inbox on Utility Bar & SideBar |
|
|
|
| Filter Conversations based on Salesforce list views, owners, campaigns etc. |
|
|
|
| Assign Conversations (including bulk) |
|
|
|
| Communicate with multi-chat window |
|
|
|
Automated Messaging
| Automated Campaigns, Scheduling & More |
|
|
|
| Automated messaging from Process Builder & Workflow |
|
|
|
| Marketing Automation Integrations(Pardot & Marketo) |
|
|
|
| Campaign Builder & Manager |
|
|
|
| Campaign Dashboards |
|
|
|
Messaging Infrastructure Support
| Configurable Throttling Based on Number/Code Type | Rate Limitter | Rate Limitter | Rate Limitter |
| Global Coverage (Configure multiple SMS providers on same account based on country) |
|
|
|
| Bring Your Own Carrier (Sign In / Integrate your existing SMS Provider like Nexmo, Twillo etc |
|
|
|
The Facts speak
for themselves.
Other makes promises. We enable you to take your business to the next level with smart solutions.
Blogs
Integrating Salesforce with Social Media Profiles
GlobalWebIndex’s Social Media Trends 2021 report reveals that 43% of buyers research products online via social networks and 23% of buyers believe that lots of
March 26, 2021
How to communicate with customers during uncertain times?
The COVID-19 pandemic has brought to light, the need for a sound crisis communication plan. By keeping such a plan ready, businesses can quickly reach
March 25, 2021
How to Launch a Mutichannel Messaging Program from Your Salesforce CRM
Real-time social media monitoring and communication across all your digital channels is a paramount factor in customer service today. Customers expect timely (rather instant!) responses and
March 24, 2021
Best Social Media Tool to Integrate with Salesforce CRM
Social media has become an indispensable element in the modern marketing mix. With millions of online users, it is a powerful medium to influence a
August 28, 2020
Head Office
Office No 118 -122, 1st Floor, Global Business Park, Chandigarh-Ambala Highway, Zirakpur, Punjab
Branch Office
Level 3, Augusta Point, Golf Course Road, Parsvnath Exotica, Sector 53 Gurugram, Haryana