Enhance Customer Engagement with Salesforce Telegram Integration
Communicat-O is the premier multi-channel SMS service for Salesforce including Telegram, a popular cloud-based messaging service. This integration provides organizations with a way to stay connected to customers on the platform they prefer to optimize brand connection and engagement.
Communicat-O's user-friendly interface allows you to seamlessly manage your Telegram conversations in your Salesforce CRM. You'll be able to send messages, receive messages, access chat histories, and manage contacts all in one! No switching apps to keep you organized, improve workflow and team productivity.
Communicat-O lets you create personal messages and deliver them instantly to your audience segments. You can use Telegram’s channel features to send out announcements or updates, run promotions, and provide customer support in a familiar place.
Communicat-O integrates Telegram with Salesforce, bringing all customer interactions into a single dashboard. Messages, chats, and support requests become easy to manage, streamlining workflows and reducing response times. With the shared inbox, your team captures every conversation and delights customers every time.
With Telegram metrics in Salesforce, businesses gain insights into customer behavior, campaign performance, and engagement. Combining these analytics with other platform data helps teams optimize strategies, make smarter decisions, and boost ROI.
Communicat-O includes mAI, an AI assistant that automates routine tasks and generates personalized responses. Teams save time, focus on high-value activities, and deliver faster, more effective customer support.
Shared inbox features enable teams to coordinate responses, assign conversations, and collaborate efficiently. This improves productivity, accelerates response times, and strengthens customer relationships.
Communicate directly with your Telegram contacts from Salesforce.
No more switching applications throughout your day-to-day work.
Custom messaging is delivered in a segment-by-segment approach.
Leverage the reach Telegram gives you, to provide connectivity to a wider range of audiences.
Provides the same experience that you are used to experiencing through Salesforce.
Communicat-O is not only restricted to Telegram, you can also integrate multi-channel messaging including WhatsApp, SMS , Facebook Messenger and more. This lets you communicate on the customer’s preferred platform but also provides the tools to engage with different channels in a consistent manner.
When managing multiple social media communication with customers it’s easy to forget to reply to a message or comment. Communicat-O allows you to integrate all social media platforms into a single user interface, streamlining your communications in one inbox. Ensuring that every customer is engaged and responded to quickly.
Real-time analytics, in-depth analysis, and manageable metrics are essential to be able to efficiently and effectively report on your social media campaign performance, so you're able to improve your ongoing and future campaigns, and be fully aware of the growth of customer engagement.
Your communication tools should be where you are, not anchored to your desktop. Communicat-O makes all the features and functions available on your mobile device so you can manage your communication while you move. Create SMS and send SMS marketing directly from Salesforce. It is the only mobile-ready, multi-channel social media-based SMS marketing tool for Salesforce.
In any business, sending bulk messages on multiple platforms (text, social media, etc.) can become cumbersome and time-consuming. Communicat-O Salesforce Telegram integration provides a simple workflow through AI-generated pre-configured responses for common inquiries and allows you to send bulk messages to all your customers with just one-click, no matter which platform they use.
Some customer queries definitely require the technical knowledge of the specialist, while other queries should just be assigned. With Communicat-O, you can assign conversations to other representatives, increasing visibility, and encouraging further discussion outside of the thread so specialist representatives can address issues effectively and improve customer satisfaction.
Communicat-O is a whole lot more than just an inbox for personal messaging. Its multi-window chat conversations allow you to engage with customers while you move. Improve your multitask flow of work and engage in communication across multiple channels.
Boost communications with your customers using Salesforce Telegram integration inside Communicat-O. Sign up for your free trial of Communicat-O today! Check out the unlimited benefits of using Telegram to communicate through your Salesforce CRM without leaving the system.
Communicat-O’s Salesforce Telegram integration seamlessly allows Telegram messaging to function within your Salesforce CRM. You’ll be able to send and receive Telegram messages, access your conversation history, and contact customers all from one platform.
No. Communicat-O utilizes one Telegram account for your entire business. Inside the Communicat-O application, you can manage access and user permissions.
Absolutely! Communicat-O lets you customize your messages based on the user selected customer segment in your Salesforce account. This way you know your messaging is relevant to your customer base.
Yes! Communicat-O has full integration capabilities with other messaging channels like SMS, WhatsApp, and Facebook Messenger. This gives you the ability to reach your customers regardless of their preferred engagement channel.
Pricing for Communicat-O will depend on your selected plan and how much you use it. You may please contact our sales team for the updated pricing details.
