Start real-time conversations, drive engagement, and close more deals through the real-time Salesforce Viber Integration, combining your CRM and business messaging platform into one real-time experience.
Consumers today expect instant, personal, and frictionless communication. The Salesforce Viber combines Viber’s messaging power and Salesforce’s CRM intelligence in a way that empowers your business to communicate effectively with leads and customers while keeping every conversation organised, tracked, and actionable.
With Salesforce Viber through Communicat-O, your teams send and receive messages directly within Salesforce to improve customer response time, automate responses, and personalise engagement with each customer. You can run campaigns, send updates, and engage customers much faster through one comprehensive platform built to strengthen relationships or achieve a higher conversion rate.
Skip the app-switching and keep every conversation flowing in one seamless workspace.
Utilise real-time customer data to send engaging messages that feel personalised and timely. Create conversations that spark engagement and conversions with ease.
Send automated updates or appointment reminders and follow-ups based on your customer's actions from Salesforce. Provide continuous communication while saving time for your team.
Gain full visibility into message deliveries, response times, and customer engagement, and utilise the data to adjust style and approach to deliver improved results.
Utilise intelligent automated responses, qualify leads, or speed up resolution, all in conjunction with the human touch, utilising AI as a part of the Salesforce Viber Integration.
Bring all of your Viber chats with customer information and history into one view in Salesforce. Provide contextual awareness to your teams, informing and enhancing customer value.
Communicat-O meets enterprise-grade standards for data privacy and compliance for every Viber message, so your team and your customers can rest assured.
You can interact with your customers more directly through the favoured Viber channel they use. Provide quicker replies, initiate meaningful dialogues, and improve customer satisfaction all at once.
If you integrate Viber with Salesforce, you can add personalized information to your message. You provide timely updates, useful to help the sales team close quicker and develop better relationships.
Keep your agents engaged as the Viber messaging takes place directly in Salesforce. Considerably decrease app switching, or friction, to give your team the opportunity to communicate smarter and faster.
Make every Viber chat a data point. Analyse preferences, behaviour and trends in your customer engagement to improve your sales and service approach.
Customise Communicat-O to suit your business needs. Seamlessly use it within your workflow, initiate brand new workflows, and modify your messaging strategy as your business evolves.
Leverage Viber with Salesforce to facilitate authentic conversations that lead to conversion. Meet clients where they want to engage with you, and convert that engagement into action before they lose interest in seconds.
Rapidly respond to clients, share information immediately, and integrate your updates into your customer's conversations. All on one dashboard.
Your content, offers, and reminders are relevant because they can be focused directly on what your customers care about.
Be ever-present in our customers' chats, build trust, and they will keep coming back for more.
Manage every customer chat from one single, connected view with Salesforce Viber Integration. Combine all your Viber and social interactions together in one dashboard. Never miss a message, track every inquiry, and respond faster from one place.
Utilise it to receive analytics on customer interaction & campaign performance. Examine your KPIs, see what’s working, and make decisions faster and sharper based on real data.
Stay connected at all times no matter where you are with a fully optimised mobile experience. With Salesforce Viber Integration you can manage any conversation, send updates or reply instantly wherever you are.
You automate responses to repetitive messages and have the ability to send a personalized message to 100 contacts with just one click. You can increase your outreach when integrating Viber with Salesforce while keeping it personalised.
Be confident every request is sent to the appropriate person. Messages can be sent to a specific team member for smart direction, which will keep conversations organised and improve both efficiency and quality of response.
Allow teams to collaborate without overlap. Enjoy a collaborative inbox and a multi-chat window to handle multiple Viber conversations to boost productivity and provide quicker assistance.
Enhance your customer engagement with the Salesforce Viber Integration for Communicat-O, creating smarter connections & faster responses, and have meaningful engagement in a connected ecosystem. Start your free trial today, and achieve great connected messaging that delivers true engagement and measurable growth.
Communicat-O integrates directly into Salesforce to provide a direct line into Viber for your email, and teams can send/receive messages in Viber without switching applications. Communicat-O will also consolidate all conversations directly into the CRM, which optimises visibility across conversations and improves organisational response times.
It helps teams connect instantly with customers on the one channel they prefer to communicate on: Viber! In addition, integrating Viber with Salesforce allows businesses to combine real-time chat with Salesforce data to personalise each conversation and maintain ongoing engagement.
Yes, Communicat-O lets agents handle multiple Viber chats at the same time from the same dashboard. Teams can reply faster, collaborate with ease, and maintain a consistent flow of communication.
Indeed, Communicat-O provides messaging automation that employs intelligent messaging triggers as well as pre-set responses so that organisations (or teams) can automate responses to repetitive messaging. Teams can bulk message, schedule message refreshes and increase efficiency in response to customer engagement.
Companies choose to use Communicat-O as it simplifies the communication process, increases response time, and generates actionable data. Teams can sell more quickly, engage more deeply, and manage all customer communications in one place.
