List Of Amazing Features
- Unified Platform for all Social media interaction – Juggling between social media platforms causes you to miss out on a lot of messages which further leads to unsatisfied customers and churn. Communicat-O has the ability to integrate all your social media interaction platforms under one single user interface. With the power of a shared inbox, you better engage with all your customer queries, and it also ensures that no message goes unanswered.
- Flexibility and Cost Effectiveness – Communicat-O offers you the flexibility to choose your vendors. Save time, money, and hassle costs in integration.
- Automated and Bulk communication – Bulk messaging across various platforms is a tedious task; it demands individual formatting, and a lot of platforms might not allow you to send bulk messages. With the power of AI and competitive tech, Communicat-O has pre configured replies for frequent queries that the customers usually have. It also lets you send bulk messages to all the customers in one click, irrespective of what platform they are connected on.
- Easy integrations with other business apps – Accelerate your business by seamlessly integrating with your existing business apps for hassle-free and cost-effective onboarding.
- Assign Conversations – Some queries that your customers text you might require very particular technical knowledge or a specific team’s intervention, and such messages are often left overlooked. Communicat-O lets you assign conversations to other representatives, thus, increasing inter team visibility over the platform and at the same time serving the end consumer better by allowing the expert representative to serve the issue.
- Managing team performance effectively. – Gain and leverage invaluable insights into the performance of your sales executives and campaign results to enhance productivity.
- Seamless integration with Salesforce – A smooth integration enables all content such as support requests, chat, comments, and so on to pile up at the Communication Centre.