Let’s have a look at how whatsapp integrated with salesforce CRM, can scale your business.
Before we proceed with how to increase direct communication with customers / leads / queries, first let’s understand what is communicat-O
Communicat-O is a multi-channel messaging tool for your Salesforce CRM that integrates all content (messages, comments, support requests, chat, etc.) across multiple text messaging and social media platforms in one unified platform. Powered by a shared inbox, teams engage with customers, partners, and contractors hassle-free and efficiently.
Multiple employees no longer need to manage communication or track different public-facing profiles. This is a big boon for marketers, Salesforce CRM executives, and service executives who need to keep track of multiple profiles, platforms, and chat tools.
The ability to perform all of this with WhatsApp as one platform for messaging could provide a significant opportunity in business development, driving the conversational economy, provide important updates, and create greater engagement
Whatsapp integration with salesforce marketing cloud
From a research done by Salesforce, the real role of a true communication has been derived as
- Nearly 90% of customers say the experience a company provides is as important as its products or services
- 85% of customers expect consistent interactions across departments
- Nearly 60% of customers prefer to engage companies through digital channels
- Businesses send more than 100 million messages per day on WhatsApp
How WhatsApp integration with salesforce marketing cloud works with Customer 360 increases revenue and customer loyalty and engagement, across the globe.
At communicat-O, We integrate our platform with WhatsApp to enable promotions and customer service messages and transactional transactional commerce capabilities. Business will be in a position improve customer and brand relationships through billions of conversations customising the experience of messaging for each customer on a massive scale of. This will allow customers to connect with users via WhatsApp and increase sales and provide better customer service.
Are you looking for how you can integrate whatsapp and communication platform with salesforce marketing cloud. Just have a 15 Minutes demonstration. Contact us