7 Different Ways Salesforce Messaging Helps in Healthcare Industry in 2022

You will lose customers if you keep them waiting or make them feel like they are not having a good time. You will probably also miss out on selling opportunities and the trust of your customers by not keeping your service up to the mark. Bad customer service can put a stop to your business. Does anyone want that? Of course not! 

The Salesforce chatterbot powered by Communicat-O has been designed specially to turn this around. 

In this modern era, you will find chatbot solutions available for almost every industry- marketing, government, finance, B2B interaction, real estate and even Healthcare. This is mainly because people find chatbots more reliable for getting answers than website forms. 

With the advancement of technology, now the chatbot does more than answer. For example, the salesforce chatterbot offers many essential things like the diagnosis of symptoms, mental Healthcare consultations, nutrition facts, and tracking in the healthcare industry. 

It played a significant role in answering questions during the covid 19 pandemic. 

 

What is a Chatbot?

Salesforce created chatterbots/ chatbots to understand and handle customer interactions with the help of AI. A chatterbot is a virtual assistant that works like a solution that uses AI to help you solve your clients’ needs. We have enhanced and taken forward the vision with our product- Communicat-O. 

It saves your team’s time and effort by answering automatically. That will help the organization reduce the human team’s workload and save time and money. 

Salesforce is very helpful for analyzing customer data, supporting managers and directors by taking effective decisions and enhancing productivity. 

Artificial intelligence has improved productivity without sacrificing quality by using its two primary skills; Machine learning and Natural language processing (NLP). For example, in Customer Service, AI has freed up human work capacity to work on more complex issues.

Let’s dive right into 11 things you probably forget to do with your salesforce chatterbot. 

 

1- Determine the Availability of your Bot

If your company usually faces loads of calls and messages, then Salesforce Chatterbot can help you ease it. In addition, some companies can improve their management levels by serving customers on these platforms. But generally, the more challenging issue the company faces is to serve the customers right and connect with them directly. 

Therefore, Communicat-O keeps your bot available 24*7 and ensures there is no downtime. 

 

2- Collect Consumer Data 

Salesforce chatterbots are designed to reduce and enhance the work which used to be done by human force. Chatterbots are intended to do some functions better in less time. 

Customer service and collecting consumer data can be done with the help of Salesforce ChatterBot. Human resources can be conserved as Communicat-O enables intelligent automated replies by leveraging technology and AI.

 

3- Better ROI

As you might know, ROI is directly proportional to how any industry uses the salesforce chatterbot. 

The significant benefit you can avail for your business by using chatterbot is reducing handle time, increasing CSAT, and increasing case deflection. 

Using Communicat-O, your business benefits at a minimal cost as low as $15/user/month, so the more use of the bot, the better the ROI. 

 

4- Automate Resolve Customer Issues 

Customer is key to any industry for it to work well. Any company will like to improve and hold onto their customer base with your product or service happy. For keeping your top clients happy, these companies prefer to rely on NLP and connected CRM data. 

Salesforce has introduced Einstein Bots which are AI-powered and CRM connected chatbots. That will benefit the advances in AI and help reduce the costs for the company. 

 

5- Track Performance  

Communicat-O has a built-in performance analysis program installed. With the help of the bot, you can measure the metrics such as response time average, handle time and other factors related to keeping work on track. With metrics handy, it helps make decisions faster and better.

 

6- Effectively Connect With Business Process  

Many industries, including Healthcare, are already effectively using the salesforce chatterbot as an essential and integral part of their customer service. 

Communicat-O integrates chatterbots into existing business processes to start actions on the agent’s side. For example, we are successfully using Bots to connect with customers and finish the required steps automatically on the agent’s behalf. 

 

7- Build CRM with AI 

Build your customized chatterbot with Communicat-O. It will help you create conversational flows that will connect data in salesforce by using simple language for better understanding by the customers. 

The benefits of advances in AI with the help of Communicat-O  in Salesforce will help make the customer experience more authentic. For example, you can add common types of customer questions and answers to them and some human-like dialogues for better customer interactions. 

 

8- Reduce Cost 

It goes without saying that a trained chatterbot who takes care of customer service 24*7 makes the human support team useless. Therefore, the more intelligent your solution is, the lesser your cost. 

Having a bot powered by Communicat-O with 24*7 service reduces the human services and helps the company save some costs. 

 

9- Boosts Sales 

Along with resolving customer complaints and queries, the salesforce chatterbot can also detect sales and carry out real-time selling actions. With the help of this virtual assistant, your sales team’s workload will reduce. 

 

When our chatterbot detects a potential sale, it asks the customer to fill out a form and send the details to the sales team. In simple words, the bot automatically connects seamlessly to your CRM workflow. 

 

10- Offer Unlimited Support  

You can now forget about making your customers unhappy with no or late response. As of now, you can entirely rely on Communicat-O’s chatterbot to resolve any customer complaints and demands immediately and 24*7 in all your channels and websites. That way, you will have excellent customer relations maintained. 

 

11- Build a Team for your bot 

 

Building an effective team for your bot is very crucial for your industry. You must have three stakeholders- 

 

  • Product Owner
  • System Administrator 
  • Content Writer 

 

Keeping the above three staff will help you ensure that your bot is working effectively. In addition, they will help you incorporate the bot with the external system, design the conversion for advertising and communications, and manage the bot’s versions.

You will lose customers if you keep them waiting or make them feel like they are not having a good time. You will probably also miss out on selling opportunities and the trust of your customers by not keeping your service up to the mark. Bad customer service can put a stop to your business. Does anyone want that? Of course not! 

The Salesforce chatterbot powered by Communicat-O has been designed specially to turn this around. 

In this modern era, you will find chatbot solutions available for almost every industry- marketing, government, finance, B2B interaction, real estate and even Healthcare. This is mainly because people find chatbots more reliable for getting answers than website forms. 

With the advancement of technology, now the chatbot does more than answer. For example, the salesforce chatterbot offers many essential things like the diagnosis of symptoms, mental Healthcare consultations, nutrition facts, and tracking in the healthcare industry. 

It played a significant role in answering questions during the covid 19 pandemic. 

 

What is a Chatbot?

Salesforce created chatterbots/ chatbots to understand and handle customer interactions with the help of AI. A chatterbot is a virtual assistant that works like a solution that uses AI to help you solve your clients’ needs. We have enhanced and taken forward the vision with our product- Communicat-O. 

It saves your team’s time and effort by answering automatically. That will help the organization reduce the human team’s workload and save time and money. 

Salesforce is very helpful for analyzing customer data, supporting managers and directors by taking effective decisions and enhancing productivity. 

Artificial intelligence has improved productivity without sacrificing quality by using its two primary skills; Machine learning and Natural language processing (NLP). For example, in Customer Service, AI has freed up human work capacity to work on more complex issues.

Let’s dive right into 11 things you probably forget to do with your salesforce chatterbot. 

 

1- Determine the Availability of your Bot

If your company usually faces loads of calls and messages, then Salesforce Chatterbot can help you ease it. In addition, some companies can improve their management levels by serving customers on these platforms. But generally, the more challenging issue the company faces is to serve the customers right and connect with them directly. 

Therefore, Communicat-O keeps your bot available 24*7 and ensures there is no downtime. 

 

2- Collect Consumer Data 

Salesforce chatterbots are designed to reduce and enhance the work which used to be done by human force. Chatterbots are intended to do some functions better in less time. 

Customer service and collecting consumer data can be done with the help of Salesforce ChatterBot. Human resources can be conserved as Communicat-O enables intelligent automated replies by leveraging technology and AI.

 

3- Better ROI

As you might know, ROI is directly proportional to how any industry uses the salesforce chatterbot. 

The significant benefit you can avail for your business by using chatterbot is reducing handle time, increasing CSAT, and increasing case deflection. 

Using Communicat-O, your business benefits at a minimal cost as low as $15/user/month, so the more use of the bot, the better the ROI. 

 

4- Automate Resolve Customer Issues 

Customer is key to any industry for it to work well. Any company will like to improve and hold onto their customer base with your product or service happy. For keeping your top clients happy, these companies prefer to rely on NLP and connected CRM data. 

Salesforce has introduced Einstein Bots which are AI-powered and CRM connected chatbots. That will benefit the advances in AI and help reduce the costs for the company. 

 

5- Track Performance  

Communicat-O has a built-in performance analysis program installed. With the help of the bot, you can measure the metrics such as response time average, handle time and other factors related to keeping work on track. With metrics handy, it helps make decisions faster and better.

 

6- Effectively Connect With Business Process  

Many industries, including Healthcare, are already effectively using the salesforce chatterbot as an essential and integral part of their customer service. 

Communicat-O integrates chatterbots into existing business processes to start actions on the agent’s side. For example, we are successfully using Bots to connect with customers and finish the required steps automatically on the agent’s behalf. 

 

7- Build CRM with AI 

Build your customized chatterbot with Communicat-O. It will help you create conversational flows that will connect data in salesforce by using simple language for better understanding by the customers. 

The benefits of advances in AI with the help of Communicat-O  in Salesforce will help make the customer experience more authentic. For example, you can add common types of customer questions and answers to them and some human-like dialogues for better customer interactions. 

 

8- Reduce Cost 

It goes without saying that a trained chatterbot who takes care of customer service 24*7 makes the human support team useless. Therefore, the more intelligent your solution is, the lesser your cost. 

Having a bot powered by Communicat-O with 24*7 service reduces the human services and helps the company save some costs. 

 

9- Boosts Sales 

Along with resolving customer complaints and queries, the salesforce chatterbot can also detect sales and carry out real-time selling actions. With the help of this virtual assistant, your sales team’s workload will reduce. 

 

When our chatterbot detects a potential sale, it asks the customer to fill out a form and send the details to the sales team. In simple words, the bot automatically connects seamlessly to your CRM workflow. 

 

10- Offer Unlimited Support  

You can now forget about making your customers unhappy with no or late response. As of now, you can entirely rely on Communicat-O’s chatterbot to resolve any customer complaints and demands immediately and 24*7 in all your channels and websites. That way, you will have excellent customer relations maintained. 

 

11- Build a Team for your bot 

 

Building an effective team for your bot is very crucial for your industry. You must have three stakeholders- 

 

  • Product Owner
  • System Administrator 
  • Content Writer 

 

Keeping the above three staff will help you ensure that your bot is working effectively. In addition, they will help you incorporate the bot with the external system, design the conversion for advertising and communications, and manage the bot’s versions.

salesforce messaging in healthcare

During the Covid-19 pandemic crisis, treating any patients on physical premises was impossible. Therefore, it became imperative to inculcate advanced technologies for solving healthcare-related challenges during such terrible times.

With the introduction of Salesforce Messaging in the Healthcare industry, efficiency in managing healthcare facilities has increased multifold. Also, it helped to build doctor-patient relationships by keeping the medical data confidential and providing customized medicinal services at the required time.

In this article, we have highlighted seven different ways how Salesforce Messaging can leverage Communicat-O and related technology towards the betterment Healthcare industry services. But, before that, let’s understand the challenges a common individual faced before Salesforce Cloud-Based Services.

DIFFICULTIES FACED BY PATIENTS BEFORE SALESFORCE MESSAGING

Today, patients are well-educated and experienced in the diseases or illnesses they are suffering from. As a result, they have higher demands from healthcare providers. Hence, it is crucial to meet their requirements and provide them with complete healthcare solutions.

Following are some challenges faced by the Healthcare providers without implementing Salesforce Messaging:

  • Provide the correct medical data at the right place, right time, and to the right provider.
  • Mitigate and control diseases for assured personalized services
  • Offers transparency and better access to information in the Healthcare system
  • Provide virtual connection between doctor and patient due to physical distancing.

This is all possible through Salesforce Messaging.

WHY SALESFORCE MESSAGING IN THE HEALTHCARE INDUSTRY IS IMPORTANT?

Cloud-based technology has ingeniously transformed the healthcare industry. From managing patients’ medical history to engaging patients across any electronic devices, Salesforce Messaging provides 360-Degree solutions to meet today’s medical needs.

Salesforce Messaging in the Healthcare industry offers an innovative experience to collaborate with patients and medical services. This technology can use EMRs, electronic devices, and pre-recorded data to accumulate all medical data with a holistic approach and build a patient’s profile for future reference.

Hence, Salesforce Messaging offers patients overall control of their healthcare journey. At the same time, it helps doctors to provide personalized approaches to their services. 

7 Different Ways Salesforce Messaging Helps in Healthcare Industry

Here we are presenting you with 7-illuminating ways Salesforce messaging helps in building a patient-centric experience:

1. Engaging Patients Across Any Electronic Devices

As stated earlier, the Salesforce Messaging offers one-to-one communication with doctors and patients to render personalized services. Patients can acquire their medical reports, consult doctors, or treatment plans as and when required using any electronic device.

For instance, Communicat-O enables patients to obtain and share their test reports via WhatsApp or any other networking platform without visiting the doctor’s client or hospitals. It saves time, and both have seamless communication through electronic devices.

2. Build Trust Among the Patients

While dealing with a specific illness or disease, patients always prefer to have transparent communication about their health and progress. But, simultaneously, they want their medical records to be kept confidential and safe. This is both possible by rendering Salesforce with Communicat-O.

Communicat-O being end-to-end encrypted, enables its customers (patients in the healthcare industry) to adhere to a complete sense of security. Also, it has in-built a prompt alerting feature that sends you a message or an email whenever someone tries to access your files.

3. Integrated With Mobile Devices

Today, many mobile applications have a data synchronization feature that provides access to sync your phone records, chats, calendar, alarms, and much more. Similarly, Salesforce Messaging with Communicat-O can integrate information across electronic devices and store all your logs in one place.

For instance, if the visiting/new doctor wants to see their patient’s previous medical records, they can access the same via Communicat-O. It’s easy, convenient, and quick.

4. Tackles Healthcare Emergencies

With Communicat-O, it is possible to provide remote medical services across electronic devices in real-time. From tracking their heart rate to monitoring their every step, everything is taken care of with technology.

Suddenly, suppose a patient with a history of heart attack is having severe pain near their chest area. In that case, their doctors will receive prompt notification, and they can inform the patient’s family members. 

5. Retrieve Medical Information Anytime, Anywhere

Cloud-based technology helped many organizations to store, modify, and retrieve information anytime, anywhere. For example, a patient’s medical history plays a crucial role in research and development proceedings in the healthcare industry. 

With the permission of a patient who has cancer, medical researchers can use their medical history and conduct research to improve drugs and treat them more efficiently. Communicat-O with its mobile presence,will help them stay updated about every process and look forward to their findings.

6. Share Valuable Insights Swiftly

Patients are always interested to know the advancement in the healthcare industry, especially if the news is related to their area of interest. Using Salesforce Messaging, one can share valuable insights about current affairs,  latest developments and upcoming projects in medical fields.

Communicat-O helps them stay updated and look forward to more advancements in the prospects. At the same time, doctors can keep them engaged and track the progress of their respective patients.

7. Efficient & Looks Professional

With digital advancement, numerous means of communication are available to connect with people. However, only a few mediums are considered legit and professional in the healthcare industry, of which the patients mostly prefer SMS and WhatsApp falls.

Multichannel messaging with Communicat-O enables individuals to get short and direct information related to their health and wellness on applications of their preference. Also, it is convenient for doctors to address patients’ queries, as calls might disturb their schedules.

FINAL THOUGHTS

Salesforce messaging lets doctors have conversations in a more feasible, convenient way with the patients- via electronic devices using messaging applications like Facebook Messenger, SMS, WhatsApp, and others. Sharing medical reports, addressing queries, and consultancy on certain diseases are some of the additional benefits a patient can achieve using this service.

With the advance in technology, the healthcare industry is significantly changing for a better tomorrow. To know more about our services in detail, feel free to connect with us anytime. Our advisors will be pleased to share their advice with you.

Head Office

Office No 204-206, 2nd Floor, Global Business Park Zirakpur, Punjab

Branch Office

Level 3, Augusta Point, Golf Course Road, Parsvnath Exotica, Sector 53 Gurugram, Haryana

Choose Communicat- O

Our Salesforce Social media Engagement Tool helps you to create large volumes of personalized conversations with minimal drudgery and maximum impact across social media and text messaging platform.

Get in Touch

Head Office

Office No 204-206, 2nd Floor, Global Business Park Zirakpur, Punjab

Branch Office

Level 3, Augusta Point, Golf Course Road, Parsvnath Exotica, Sector 53 Gurugram, Haryana

Choose Communicat- O

Create large volumes of personalized conversations with minimal drudgery and maximum impact. across social media and text messaging platform

Get in Touch

Get in Touch