Communicat-O, a multi-channel messaging space to manage all your messaging applications within a single CRM. No switching between multiple screens and tabs. All your conversations and customer data are stored in just one place. Here, every conversation matters.
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Explore a wide range of features offered by Communicat-O from unified messaging to AI guidance to live dashboards.
Manual responses are no longer feasible and lead to delayed conversations and lost leads. mAI Salesforce messaging is an intelligent AI powered omnichannel for Salesforce built into Communicat-O to revolutionize your communication. It leverages advanced machine learning to generate accurate and personalized responses to customer queries.
By automating routine tasks and improving response times, mAI empowers your team to focus on high-value activities. With seamless integration into various communication channels, mAI ensures that your customers receive timely and effective support.
Your sales reps and agents are working hard to capture leads from multiple sources including official websites, social media applications, and messaging platforms. The data is added manually to the system leading to silos and missed opportunities.
Communicat-O solves this problem by bringing all your messaging applications and social media conversations within a single CRM system. You record every conversation in detail, and teams coordinate better with the customers. No conversation goes unanswered and every agent walks to the next stage with full context of the conversation.
You may be spending huge amounts on designing and running marketing campaigns and promotional offers. But ever analysed those in detail? With Communicat-O you get the detailed and quantified analysis for each campaign and communication.This detailed analysis helps your marketing team understand what works for them and what does not.
They then design conversational campaigns that are targeted to the right customer with the right messaging, and without any failures. Businesses and sales reps can act on the results quickly without missing the opportunity and utilise the real-time dashboards to create business strategies that are better aligned with the business goals and needs.
Beyond high-level reporting, Communicat-O provides a dedicated Analytics Dashboard that tracks delivery rates, open rates, response rates, and engagement across all messaging campaigns. These real-time insights help teams understand exactly how customers interact with messages and content. By linking performance data directly to outcomes, marketing and sales teams can optimize messaging strategies, improve ROI, and act quickly on opportunities revealed by live dashboards.
You can now send bulk messages with ease and without any limitations. Your sales teams can craft messages with the help of AI and send it to a wider audience at once. It does not matter what platform your customers use for communication, your messages will be received by them in their used application, while your unified window will have the complete conversation recorded.
Communicat-O uses the advanced AI to understand your customers and pre-configure replies to the most frequently asked questions. Now send responses in just a click and send bulk messages without limitations. With pre-created lists through the available data in CRM, your reps save time on creating individual broadcast lists.
Automated Communication enables businesses to streamline outreach across channels like WhatsApp, WeChat, Telegram, SMS, and many more from a single platform. Messages are sent automatically based on predefined rules, customer actions, or workflows, ensuring timely and consistent engagement without manual effort. By automating routine follow-ups and responses, teams can maintain momentum in conversations and never miss a customer interaction. All communications are centrally recorded within Salesforce, giving teams complete visibility and control.
Some queries that your customers text you might require very particular technical knowledge or a specific team’s intervention, and such messages are often left overlooked. Communicat-O lets you assign conversations to other representatives, thus, increasing inter team visibility over the platform and at the same time serving the end consumer better by allowing the expert representative to serve the issue. This eliminates the long approval cycles and contact procedures that either delay the conversation or halt it altogether.
Communicat-O’s UI is thoughtfully designed to give users quick access to essential productivity tools such as recently visited items, notes, and key records while texting in Salesforce or performing other tasks. This eliminates the need to switch screens or interrupt workflows. By keeping important information readily available, the interface enhances efficiency and reduces response time. The intuitive design improves usability, helping users stay focused, productive, and engaged throughout their daily activities.
Communicat-O is a fully mobile-ready solution that allows sales teams to access every chat, task, and customer interaction on the go. Sales reps no longer need to be tied to a desktop to respond to customer queries, enabling faster and more flexible communication. All messages are sent directly from within the CRM, ensuring conversations remain centralized and easy to track. Each client interaction is automatically recorded in real time, maintaining a complete communication history. This improves response times, enhances accountability, and ensures customers receive prompt and consistent support.
With manual follow-ups and reminders your agents and sales reps often forget about the notifications that must be sent and that leads to killed leads. Communicat-O helps you resolve this issue effortlessly, by triggering silent nudges and notifications to the customers without disrupting the agent workflows. The customer receives the reminder or follow-up message within time and at a frequency that is not forced, but fair and smooth. This ensures that customers receive nudges only when they are critical and improves the deal progression and response time.
Communicat-O’s Conversation Manager acts as a centralized control layer for managing all customer interactions across messaging platforms and social channels. Sales and support teams can view, track, assign, and respond to conversations from one unified interface within Salesforce. With full visibility into conversation ownership, history, and status, teams collaborate more efficiently and ensure no message slips through the cracks. This structured management improves accountability and accelerates resolution times.
With the built-in link tracking in Communicat-O, businesses can monitor every click shared through messaging campaigns and conversations. Teams can measure customer interest, engagement patterns, and content effectiveness at the ground level. These insights help refine campaign messaging, optimize follow-ups, and focus efforts on high-intent leads. With link-level visibility, teams move from assumptions to data-driven decision-making.
Built with enterprise-grade security, Communicat-O is fully compliant with data governance and regulatory standards. All customer conversations, records, and interactions are securely stored within Salesforce, ensuring privacy, access control, and compliance at every stage. This robust security framework gives enterprises the confidence to scale messaging operations while safeguarding sensitive customer data and meeting organizational compliance requirements.
Communicat-O offers full support within the Salesforce mobile app, enabling teams to access every feature from a single application. Sales reps and agents can manage conversations, respond to customers, and track activities on the go without switching tools. This unified, mobile-first experience ensures productivity remains high whether teams are in the office or in the field. This allows your sales teams to be more efficient and deliver customer experiences that matter.
Group Messaging allows teams to send targeted messages to specific customer segments effortlessly, all from within Salesforce. Whether it’s campaign updates, product announcements, or follow-ups, messages can be delivered to the right audience at the right time without manual effort. With unified conversation tracking, responses from group messages are captured individually, giving sales and support teams full visibility into customer engagement. This ensures consistent communication while maintaining personalization at scale.
1-on-1 Conversations provide a native, 360° view of every customer interaction across all messaging channels within Salesforce. Sales reps and agents can see the complete conversation history in real time, ensuring every response is informed and contextual. This unified view eliminates silos, improves continuity, and enables more meaningful customer interactions. With full visibility into each touchpoint, teams can move conversations forward with confidence and clarity.
